ITIL® Version 5 Foundation + Exam
This 2-day training will cover all required materials for student to: The key concepts of digital product and service management, the purpose and components of the ITIL Service Value System (SVS), and the value stream identification, mapping, and management.
About This Course
This 2-day training will cover all required materials for student to understand the key concepts of digital product and service management, the purpose and components of the ITIL Service Value System (SVS), and the value stream identification, mapping, and management.
How components and processes within this syllabus facilitate professional value creation:
- Official Board Framework
- Industry Best Practices
- Continuous Professional Development
Key dimensions applied to guarantee comprehensive knowledge delivery:
- People and Collaboration
- Methods and Technology Tools
- Real-World Business Context
Course and Learning Objectives
The key concepts of digital product and service management: Product and service management, Value Co-Creation, Dimensions of product and service management. The purpose and components of the ITIL Service Value System (SVS): Components of the ITIL SVS, The Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement. The value Stream identification, mapping, and management: The key concepts of value stream mapping and management.
Course Approach
This course is delivered through interactive lectures, practical exercises, discussion groups, and practice exam simulations to ensure maximum knowledge retention.
Course Syllabus
Available Class Schedules
1 Schedule Available21 Sep 2026 - 22 Sep 2026
2 Days Course | PEOPLECERT Certification
